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Communication

Write it once. Send it right every time.

Messages and tasks you repeat often. Write them once, file them in folders and pick them when emailing a contact or creating a task. Merge fields fill in the contact’s details when the template is used.

See how it works
The Templates admin page with Email, Text and Task template tabs, a folder list on the left and the email template table.

Rich or plain

A real editor for email.

Email templates can be plain text or rich format with headings, lists, links and formatting. Type @ or click a field to insert a contact detail. Choose the sending mailbox or leave it to the sender’s default.

  • Merge fields for first name, name, email, phone, address, agent, company and today’s date
  • Personal templates for you, agency templates for everyone
  • Duplicate and adapt an existing template in one click
  • Character and text-segment counters
The email template editor in rich format with folder, visibility, send-from mailbox, subject and a formatted body with merge fields.

Task templates

Repeatable tasks with a checklist.

Define a task once: name, type, priority, who it goes to (whoever uses it, a role or a specific member), when it is due and a checklist. Start a new task from the template and everything is filled in.

  • Due presets from same day to one month, counted from creation
  • Assign to a role, such as Transaction Coordinator
  • Notify the assignee and remind before due
  • Grouped in the same folders as your messages
The Task templates tab listing templates with type, task name, assignee, due preset and checklist counts.

How it works

Templates, step by step.

  1. Create folders

    Buyer nurture, seller follow ups, transactions, whatever fits your week.

  2. Add templates

    Email, text or task. Personal or agency-wide.

  3. Use them

    From a contact, the inbox composer or the New task dialog.

  4. Keep them current

    Edit once; every future use picks up the change.

Questions

Good to know.

Who can edit agency templates?

Owners and admins. Anyone can create personal templates and duplicate agency ones.

What about text templates?

You can write them now. They are used once agency texting is enabled.

How long can a template be?

Email templates up to 20,000 characters; text templates up to 1,600, with the number of text segments shown as you type.

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